Returns and refunds
Returns Policy
Draft Draft policy pending owner sign-off. Return window and return shipping terms below await final owner review before launch.
Draft dated October 23, 2026 (pending owner sign-off)
You buy from us directly on this site, so returns and refunds are handled by us. This policy does not limit any rights you have under consumer protection law.
Damaged, wrong or missing items
If an item arrives damaged or defective, is not what the product page described, or something is missing, email tcgpoptoys@gmail.com as soon as you can after delivery. Include your order number and photos of the item, the box, the packing materials and the shipping label. Please keep all packaging until we have resolved the problem.
What happens next
We review every request and reply with next steps. Depending on the problem, we may send a replacement, refund the item, or ask you to return it first. If we ask for a return because of our mistake or a defect, we will tell you how to send it and we cover the return shipping.
Changed your mind?
Please check the product photos and details before you buy. If you want to return an item you no longer want, email us before sending anything. We will tell you whether it can be returned and how. Items must be unused, complete and in their original packaging. Packages sent back without contacting us first may be delayed or refused.
Items we cannot take back
Unless an item is damaged, defective or not as described, we cannot accept returns of opened blind boxes, mystery items, or products marked final sale on their product page.
Refunds
Approved refunds go back to the card you paid with. Once we issue a refund, your bank or card issuer may take several business days to post it.
Canceling an order
To cancel, email us right away with your order number. If the order has not shipped, we will cancel it and refund the full amount. Once an order has shipped, it is handled as a return.
Questions
Email tcgpoptoys@gmail.com or use the Contact page. Please do not send card details.